Refund and Return Policy – Nova Gizmo Point (PET SHOP)

We aim to ensure that you are completely satisfied with your purchase from Nova Gizmo Point. This Refund and Return Policy details the steps to take if you need to return or exchange an item.

Returns:

• If you are not satisfied with your purchase, you may return the product within 14 days of receiving it.
• The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
• To initiate a return, please contact us via email at contact@novagizmopoint.com or call 02226142756. We will provide you with return instructions.

Refund Process:

• Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and issued through the original payment method.
• Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is defective or incorrect.

Exchanges:

• We will replace items if they are defective or damaged. If you need an exchange, contact us at contact@novagizmopoint.com with your order details.

For full details on our return and refund policy, visit https://novagizmopoint.com.